zTech IT Solutions merges
with Lighthouse IT Solutions!
This exciting step forward allows us to combine our strengths and provide you with an even greater level of service and a wider range of technology solutions.
Your Questions Answered:
We are thrilled to announce that zTech IT Solutions is merging with Lighthouse IT Solutions!
This merger will provide access to more technical resources, digital marketing, business intelligence, process automation, AI consulting, and additional IT solutions. Clients can expect increased value and seamless transitions with advanced notifications of any changes!
We understand you may have questions about this transition. We've compiled this FAQ to provide clarity and transparency as we begin this new chapter together.
This merger is driven by our commitment to enhancing the services we provide. By joining forces, we can offer a more comprehensive suite of solutions to better support your business's growth, efficiency, and security. Lighthouse IT Solutions is a full-service provider specializing in Managed Technology, Business Intelligence, and Digital Marketing, and we're excited to bring these expanded capabilities to you.
No. In fact, our team is growing to serve you better! We are excited to have Phil from zTech join the Lighthouse IT team. His expertise is invaluable as we work to build a more complete service provider for all our clients.
There are no immediate changes to how you contact us for support. Please continue to use the same channels you are familiar with:
- Email: support@ztechsol.com
- Phone: 419-931-6055
Our goal is to significantly enhance the service you receive. You’ll now have access to a larger team, including three additional technical support members and dedicated office personnel for account-related questions.
Furthermore, you will gain access to a wide range of new services designed to help your business grow, including:
- Voice-over-IP (VoIP) Phone Systems
- Website Development & Social Media Management
- Inbound Marketing (Email, Blogging, Content)
- Business Intelligence & Process Automation
- Custom Application Development and AI Consulting
Yes, absolutely. We will honor all current zTech contracts and SLAs. Your pricing and agreements will remain valid until your renewal date, or for a minimum of 90 days, whichever is longer. In many cases, you will find that Lighthouse’s internal SLAs meet or exceed your current agreement.
Yes, some of your tools will likely change as we migrate to a standardized technology stack. This allows us to provide more efficient and comprehensive support. This migration will be performed at no cost to you and will be scheduled to be as unobtrusive as possible to your daily operations.
For the immediate future, you will continue to be invoiced by zTech. As we integrate our systems, billing will transition to Lighthouse. We are targeting Fall 2025 for this change and will provide a firm date and clear instructions well in advance.
Next Steps for zTech Clients:
Lighthouse will be reaching out to you personally in the coming weeks to introduce ourselves, learn more about your business, and answer any questions you may have. We want to earn your confidence and demonstrate the value of this new partnership. We are incredibly excited about the future and look forward to helping your business succeed.
Alternatively, you can book time with us via this link:
Meet with zTech & Lighthouse